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by
Michael Osterman
Cisco's latest acquisition is Jabber, a leading developer of enterprise-grade presence-enablement capabilities. Jabber's offerings include its...
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by
Denise Dubie
IT service management encompasses several disciplines ranging from service desk to service-level management (SLM) to ITIL processes, and Digital Fuel...
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John Fontana
Start-up Symplified on Monday said it would release in early October a single sign-on module for its identity integration platform designed to help...
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Jon Brodkin
Competing definitions of the much-hyped concept of cloud computing are creating confusion in the IT industry, Gartner says.
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Juan Carlos Perez
Google has released a free Web-based service called Moderator that organizations can use to improve question-and-answer sessions during heavily...
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Jim Duffy
Cisco this week rolled out a new collaboration product portfolio designed to help companies accelerate business processes and increase productivity,...
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Joanie Wexler
There is significant application mobilization afoot within large enterprises for the remainder of this year. The plans may be fueled, in part, by...
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Lou Fox
While the task of integrating on-premises systems with software-as-a-service, platform-as-a-service or cloud computing services might seem daunting,...
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Heather Havenstein
As consumers flock to the cloud computing world to store photos online, back up hard drives or use Web-based e-mail, many harbor worries about the...
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Chris Kanaracus
On-demand ERP vendor NetSuite has grouped its service and support offerings under a new marketing moniker called SuiteSuccess, hoping to convince...
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Linda Musthaler
Imagine getting the full functionality of recommended ITIL v3 applications like configuration management, service desk, CMDB and so on without...
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by
Michael Osterman
It's hard to turn on the TV, read the newspaper or talk to your neighbor without hearing about the impact of high gasoline prices. However, I believe...
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Jeremy Kirk
Microsoft has released a simple, stand-alone program from its U.K. research lab that assembles photos into a collage.
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by
Michael Osterman
Cisco last week announced that it had purchased PostPath for $215 million. This follows the acquisition of IronPort for $830 million and WebEx for...
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Erik Larkin
If you use Firefox 3 and Yahoo Mail (the nice new interface, not Classic), you might be dealing with a bug I've noticed where the message pane...
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