What do you think of NetQoS’ Performance Center?

I have been a NetQoS customer for over 5 years. What impresses me the most is the attention to customer satisfaction that the entire company employ's. Everyone from the CEO down is focused on making sure the customer is satisfied.

We have a customer advocate assigned to our account (which is not a huge account) and my biggest complaint is that he calls me too often to make sure everything is going well and that our installation does not turn into shelfware.

The product does exactly what we need it to do and as long as you continue with it's care and feeding, it will provide you with invaluable information to help you keep your network running smooth.

It's a great product and an even better company. Thanks.

We deployed NetQoS Reporter Analyzer and NetVoyent products just a few months ago and use the NPC GUI and/or each individual product to manage it or to view our network and application performance. We have not yet implemented the SuperAgent product which also fits into the scheme of things to help you determine for certain if your issue is network related or application related and much more.

So far it has helped immensely in discovering traffic and BW issues and telling us exactly who is producing the traffic, what type of traffic and to where to where it is going in real time. We've been able to eliminate certain type of traffic going over our primary WAN links that we would not have known about otherwise.

Looking forward to upgrading to the latest versions and seeing what else we can do with this product. Definitely allows you to be very proactive with issues and great for trending and capacity planning.

Our partnership with NetQOS has changed our entire IT support process. A significant percentage of time used to be dedicated to troubleshooting ambiguous reports of 'the network is slow'.

With the NetQOS monitoring we have in place now, we still receive calls from end-users but it is extremely rare they are reporting anything we don't already know. Almost instantly we are aware of any application, server, or network link that is behaving abnormally, responding as needed before users ever know there was a reason to call. We have the luxury of being able to take for granted that we always know the health of the enterprise. There isn't any need to make hunches, devise wild theories, or finger-point between operational units.

Reports from the product suite are used at all levels of the organization. Support staff review information to correlate end-user feedback to network events. Engineers use them for fault-isolation, capacity planning, and upgrade validation. Developers test new builds to make sure they perform as well as, or better than, the build they are replacing. Management uses them to validate performance at various levels and even shares the reports with the board. Everyone knows how everyone else is performing. Nothing is, nor could be, ignored.

I don't even want to think about what it would be like to manage our environment without these tools.

We've started to use NetQoS NetVoyant in our managed services business to provide network performance information for our customers, replacing some older and more monolithic tools. By comparison, NetVoyant can deliver more functionality out of the box with less customization. In addition, the availability of the appliance- rather than server-based solution reduces our support burden. The ability to distribute the pollers and manage them centrally is of high value for us both technically and commercially; to date we're quite pleased with the product itself and we have received excellent support from the NetQoS team.

I have been using NetQoS products for 2 years and I am a satified user. The advantage to use NetQoS product is the ease of the application and the NetQoS Support Team who stand by you to help take the application to higher level.
The Performance Center is very useful if you have more than one NetQoS applications. I use the Reporter Analyzer extensively and found it very useful and easy to use. Reporter Analyzer performs IP Traffic Analysis and even helps partition MPLS traffic volume from one CE router to multiple remote-end CE routers.

We have been a NetQos customer for about 6 years, primarily using NPC and Reporter Analyzer, which we relied on extensively. We conducted a Proof of Concept undertaking with SuperAgent, NetVoyant and also incorporated GigaStor. We were extremely surprised at how mature the product was and how it would save us time as it related to troubleshooting issues and also coming up with performance metrics that are used by senior management.
We also have been a Concord customer for over 5 years, and I'm happy to say that we have purchased the entire NetQos suite and it has replaced Concord and other applications that we used previously. We look forward to fully incorporating the new products into our network.

I use Super Agent and Reporter Analyzer and I love both of them.
Super Agent is invaluable in isolating where application slow downs occur. It also is indispensable in defending the network as the cause of application slow downs. Before SA we had no way to show other departments why the network wasn't responsible for slow application performance. After implementing SA we just run a report, send it to the appropriate people and all is quiet. It really assists everyone in getting to the problem, instead of pointing the finger and saying "it's not my fault".
Reporter Analyzer is another great application. I've used other NetFlow products but RA just works. Most other's are slow and/or problematic. Actually I just recently replaced another vendor's NetFlow with Reporter Analyzer. One useful feature is the ability to aggregate multiple interfaces into one as I have multiple routes into all my sites.
Overall NetQoS really puts a lot of work into their products. Everything they put out is polished and solid. I recommend them highly.

We have been a netQoS customer for a little over a year, we have used ReporterAnalyzer to help find backup applications running at times they shouldn't be and also were able to help the business unit tune the backups to run more efffiently. We have also been able to implement QOS one some pilot sites and monitor the results with NetVoyant, without netVoyant there wouldn't be a good way to know if the setting we were using for QOS were helping or hurting.

We have just started using NPC to combine reports from ReporterAnalyzer and NetVoyant into one sceen so users can see what is happing in one place.

We are in the process of deploying SuperAgent and are looking forward to the reporting of application response time that will be provided.

We've been using Reporter Anayzer and Super Agent for about 4 years now. Super Agent is a very powerful tool that we use to monitor Corporate applications along with our Merchant Applications. Whenever someone from either side calls, we use Super Agent to help determine which part of the systems is causing the problem.

We also use Reporter Analyzer. I would say that RA is used several times a day to look at interface usage, protocol usage and host conversations. In just minutes, we can pinpoint where a potential problem is forming or if it's already formed track it down and contact the offender to back off data transfers, downloads, etc that may be taking up bandwidth.

The NPC (Network Performance Center) is a great tool for bringing all the incredible tools offered by NetQos into one portal. The ability to watch applications, drill into them, and check netflow info all from one location...Amazing....

Awesome tools, great support, and incredibly knowledgeable group of folks.

Keep up the awesome work!