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Currently an IT manager and Internet consultant in Phoenix, Steve Blass has been working with TCP/IP networks, systems and software for almost 20 years. Work assignments have ranged from backups and printer duty to functional quality testing and troubleshooting in satellite earth terminal transmission subsystems, internet security, e-commerce, web applications, professional services management, organizational development applications and back to research network and systems design, implementation and operations management. Steve is a technology jack-of-all-trades (and master of some) with a penchant for troubleshooting and problem solving who keeps himself sharp by ferreting out answers to questions posed by Network World readers. He is one of the co-editors of our IT Asked and Answered section.