Expert's answer

That error message is a common one. It doesn't appear that dropping to a lower speed is the total cause of your problem - it may have just aggravated a problem that was already there.

Check the FAQs at oovoo.com. Even though you have uninstalled and reinstalled the Oovoo application, there may have been some other changes that could have occured. The first thing is to make sure you have the latest Windows updates applied. This may take one or more reboots to accomplish depending on how long it has been since you have applied the updates.

If you are running some type of software firewall on your computer, I would temporarily disable the firewall to see if that is causing the problem. The next step would be to specify the IP address of your workstation in the hardware firewall/router as a DMZ address that all traffic is allowed to passt hrough without being filtered by the firewall. I suggest this option only for testing purposes and not as a long-term solution. If this resolves the problem, you may need to look at the other firewall rules that are in place to see if one or more of them are conflicting with the application you are trying to run on the workstation. It would be a good idea to make sure that you have the latest firmware installed on the hardware firewall/router.

If you still have problems after this, then the speed of your connection might be the problem. I couldn't find anything specific as to exactly what speed the Oovoo software required to run correctly, so if nothing else resolves your problem, you may have just found the minimum speed needed (at least with the ISP that you are using).